Senior Manager - Product Documentation

Description:

We are looking for a Senior Manager of Product Documentation to own Aurigo's end-to-end product documentation strategy and execution. You will be responsible for help files, in-app guidance, release notes, API documentation, and all structured content that helps customers, partners, and internal teams get value from Aurigo's products. This role requires someone who can build a documentation function, work closely with product managers and engineers to stay current with a rapidly evolving product portfolio, and apply AI tools to scale documentation output without proportional headcount growth.

Roles & Responsibilities

• Own and maintain Aurigo's complete product documentation library including help files, in-app help guides, user manuals, release notes, and API documentation across all product lines.
• Build and enforce documentation standards, templates, and style guides across all products.
• Partner with product managers and engineers to capture new features, changes, and deprecations ahead of each release.
• Develop and maintain in-app help content including contextual tooltips, guided walkthroughs, and onboarding flows in close collaboration with the UX team.
• Own API and integration documentation for the Aurigo developer and partner ecosystem.
• Produce structured release notes that serve both internal go-to-market teams and external customers.
• Build a documentation production workflow that leverages AI tools to accelerate first drafts, maintain consistency, and handle high-volume release cycles.
• Manage the documentation portal and ensure content is organised, searchable, and up to date.
• Gather feedback from customer support, customer success, and the field to identify documentation gaps and prioritize improvements.
• Track documentation usage metrics and customer self-service success rates to continuously improve content quality and coverage.

Soft Skills

• Exceptional written communication. Produces clear, accurate, and user-friendly documentation without extensive editing.
• Strong attention to detail and commitment to accuracy in a high-stakes enterprise software environment.
• Ability to distil complex technical concepts into clear and accessible language for non-technical audiences.
• Highly organised and able to manage documentation across multiple products and release cycles simultaneously.
• Collaborative and proactive in working with product, engineering, and customer-facing teams.

Hard Skills

• Proven experience building and managing enterprise software documentation programs.
• Strong technical writing skills across multiple content types including user guides, API documentation, release notes, and in-app help.
• Experience working directly with product managers and engineers to translate features into user-facing documentation.
• Ability to use AI writing and documentation tools to scale content production.
• Familiarity with documentation management platforms and content management systems.

Required Skills & Experience

• Bachelor's degree in English, Technical Communication, Computer Science, or a related field. Advanced degree preferred.
• 8 or more years of experience in technical writing or product documentation, with at least 3 years in a senior or lead role.
• Proven experience managing documentation for complex B2B SaaS or enterprise software products.
• Experience building documentation programs from an early or immature state.
• Exposure to North American enterprise software markets. Domain knowledge in capital program management or related fields is a strong plus.
• Experience using AI tools to scale documentation production and manage high-volume release cycles.

Technical Skills

• Proficiency with documentation tools such as Confluence, MadCap Flare, or similar platforms.
• Familiarity with API documentation standards and tools.
• Ability to use AI writing tools to accelerate first drafts and maintain documentation at release cadence.
• Basic understanding of SaaS platform architecture to enable accurate technical documentation.
• Experience with in-app help and user onboarding tools preferred.

About Aurigo

Aurigo is revolutionizing how the world plans, builds, and manages infrastructure projects with Masterworks, our industry-leading enterprise SaaS platform. Trusted by over 300 customers managing $300 billion in capital programs, Masterworks is setting new standards for project delivery and asset management. Recognized as one of the Top 25 AI Companies of 2024 and a Great Place to Work for three consecutive years, we are leveraging artificial intelligence to create a smarter, more connected future for customers in transportation, water and utilities, healthcare, higher education, and the government, with over 40,000 projects across North America.  At Aurigo, we don't just develop software. We shape the future. If you're excited to join a fast-growing company and collaborate with some of the brightest minds in the industry to solve real-world challenges, let's connect.

Competencies