Role Overview

The Senior Consultant is a customer-facing delivery role at the heart of Aurigo’s consulting practice. You work directly with public agency customers—DOTs, cities, counties, and government programs—to implement Masterworks and drive measurable value from their capital programs.

You are developing from a structured implementer into a trusted advisor: someone who understands the customer’s real business problem, not just their stated requirements, and who guides them toward better ways of operating. The primary mechanism for that development is proximity—you work alongside Principal Consultants who already operate at the advisory standard, and you are expected to absorb, practice, and grow toward it in every engagement.

This is not a BA role. You are expected to bring functional consulting instincts: asking before telling, challenging the stated requirement when needed, and framing your work in terms of customer outcomes, not product features.

Key Responsibilities

Discovery and Value Mapping

• Participate in and progressively lead structured discovery sessions with customer stakeholders including business process owners, SMEs, finance teams, and project leads.
• Build core consulting deliverables: CBI Profiles, Real Value Maps, Stakeholder Analyses, Change Assessments, and Success Criteria definitions.
• Distinguish between product gaps, configuration gaps, and change management gaps; recommend the right response to each.
• Contribute to executive readouts that frame value in business-outcome language.

Delivery

• Lead functional workstreams on Masterworks implementations across Plan, Build, and Maintain product lines.
• Configure Masterworks to customer requirements, applying the Customization by Exception standard: configuration first; where customization is required, escalate with a clear articulation of why.
• Document decisions, requirements, and design outcomes clearly and completely.
• Apply AI tooling across the delivery lifecycle to recover time for higher-judgment work.

Customer Engagement

• Build strong working relationships with customer SMEs, process owners, and project teams.
• Navigate resistance constructively; understand what drives it and address the real concern, not the surface objection.
• Support change management planning and customer adoption.
• Escalate executive relationship needs and complex dynamics to Principal Consultants or above.

Collaboration and Development

• Work as an active delivery team member alongside PMs, CSMs, and SEs.
• Debrief with Principal Consultants after key sessions; observe how they think, handle resistance, and frame recommendations—and bring that into your own practice.
• Contribute to consulting playbooks and methodology development as the practice evolves.

Requirements

Candidate Profile

• 8–10+ years of experience in functional consulting or implementation roles, ideally in public sector, capital programs, infrastructure, or government technology.
• Demonstrated experience in enterprise software implementations: functional consulting instincts, not just BA or configuration work.
• Demonstrated experience running structured consulting sessions with government or public agency stakeholders.
• Familiarity with capital program management concepts: capital planning, project delivery, construction management, or right of way.
• Working knowledge of AI tools in a professional context.
• Strong written and verbal communication; you write clearly, present confidently, and listen actively.
• US-based with the ability to travel 20–40% for onsite customer engagements.
• Bachelor’s degree in a relevant field: business, engineering, construction management, or equivalent experience.
• US Citizenship / Green Card required.

Preferred Experience

• Consultative Communication: Asks before telling; mines for what isn’t said; frames thinking in the customer’s language, not the product’s.
• Facilitation and Presentation: Leads structured sessions confidently; presents findings clearly to mixed audiences; drives the room toward a decision.
• Negotiation and Influence: Pushes back respectfully; treats resistance as information; guides customers toward the better path rather than the easier one.
• Creative Problem Solving: Finds another path when the standard one doesn’t fit; solves the problem underneath the stated requirement.
• Structured Thinking: Organizes complexity into clear, actionable work product; communicates ambiguity without amplifying it.
• Real Value Mapping: Connects discovery findings to customer outcomes and keeps that connection visible throughout the engagement.

About Aurigo

Aurigo is an AI-native capital program management platform trusted by over 300 customers managing more than $450 billion in capital programs across North America. With over 40,000 projects delivered, Aurigo helps organisations in transportation, water and utilities, healthcare, higher education, and government plan, build, and manage infrastructure with confidence. Recognised as one of the Top 25 AI Companies of 2024 and a Great Place to Work for three consecutive years, we leverage artificial intelligence to create smarter, more connected outcomes. At Aurigo, we don’t just build software — we help shape the future of infrastructure.

Aurigo Software Technologies is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable law.