About Aurigo
Aurigo is an AI-native capital program management platform trusted by over 300 customers managing more than $450 billion in capital programs across North America. With over 40,000 projects delivered, Aurigo helps organisations in transportation, water and utilities, healthcare, higher education, and government plan, build, and manage infrastructure with confidence. Recognised as one of the Top 25 AI Companies of 2024 and a Great Place to Work for three consecutive years, we leverage artificial intelligence to create smarter, more connected outcomes. At Aurigo, we don't just build software — we help shape the future of infrastructure.
Description:
The IT Manager – Infrastructure & Operations will lead day-to-day IT operations, infrastructure management, and endpoint/network security for the organization. This role manages the IT helpdesk and infrastructure teams, drives automation and process improvement initiatives, and ensures reliable, secure, and well-governed IT operations. The role works closely with cross-functional teams to support business operations.
Requirements:
- Bachelor's degree in computer science, information technology, or related field.
- 10–14 years of experience in IT infrastructure and operations, including experience managing a team.
- Hands-on expertise with Microsoft 365, Azure/Entra ID, Intune, and endpoint security tools (EDR/AV).
- ITIL v4 Foundation certified (or equivalent), with hands-on ownership of Incident, Problem, and Change Management processes.
- Knowledge of managing the PaloAlto, Cisco and any SASE solutions (NetSkope) is a plus.
- Demonstrated success driving ITSM process maturity and CSI initiatives.
- Working knowledge of enterprise AI tools (e.g., Copilot, Claude) and their effective, secure use for productivity and IT process automation.
- Proven team management skills, with the ability to motivate and inspire others.
- Excellent communication and collaboration skills, with the ability to work effectively with different levels and departments.
- Strong analytical and problem-solving skills, with the ability to handle complex and challenging situations.
- Highly organized and detail-oriented, with the ability to prioritize and manage multiple tasks and projects.
- Self-motivated and proactive, with the ability to work independently.
