Documentation Lead

Description:

We are seeking an experienced Lead Technical Writer to drive high-quality, user-focused documentation while leading modern documentation practices. This role combines strong technical writing expertise with mentoring, process improvement, AI-enabled workflows, and data-driven documentation strategy. The ideal candidate has strong industry exposure, a passion for learning, and the ability to improve how documentation is created, measured, and delivered.

Primary Responsibilities

• Lead creation of clear, accurate, and user-focused documentation, including user guides, knowledge base articles, and task, concept, and reference content
• Apply core technical writing principles such as task orientation, minimalism, structured authoring, and consistency
• Mentor and guide writers, conduct content reviews, and elevate overall content quality
• Guide the team on AI implementation in documentation workflows and promote responsible, effective usage
• Mentor the team on emerging documentation trends, tools, and technologies
• Guide the team on documentation best practices and continuous quality improvement
• Improve documentation processes, reduce review cycles, and streamline authoring-to-publishing workflows
• Define and maintain documentation standards, templates, and best practices
• Use documentation and product analytics to identify content gaps, improve findability, and track content performance
• Collaborate with product managers, developers, UX designers, and support teams to align documentation with product functionality and user workflows

Required Skills and Experience

Required Qualifications

• Proven experience as a Technical Writer with senior or lead-level responsibilities
• Strong foundation in information architecture, topic-based writing, task-oriented documentation, and style guides
• Experience with modern documentation environments (CCMS, structured authoring tools, or version-controlled systems)
• Ability to interpret documentation metrics and apply data-driven improvements
• Strong editing, reviewing, mentoring, and stakeholder communication skills

Preferred

• Exposure to AI tools for content creation, editing, or documentation workflows
• Strong understanding of information architecture principles
• Experience delivering multimedia documentation such as infographics, image maps, videos, or visual learning assets
• Experience with UX writing or in-product content
• Experience contributing to documentation strategy or governance initiatives

About Aurigo

Aurigo is revolutionizing how the world plans, builds, and manages infrastructure projects with Masterworks, our industry-leading enterprise SaaS platform. Trusted by over 300 customers managing $300 billion in capital programs, Masterworks is setting new standards for project delivery and asset management. Recognized as one of the Top 25 AI Companies of 2024 and a Great Place to Work for three consecutive years, we are leveraging artificial intelligence to create a smarter, more connected future for customers in transportation, water and utilities, healthcare, higher education, and the government, with over 40,000 projects across North America. 

At Aurigo, we don’t just develop software—we shape the future. If you’re excited to join a fast-growing company and collaborate with some of the brightest minds in the industry to solve real-world challenges, let’s connect. 

Competencies