Documentation Lead

Description:

We are looking for a seasoned Lead Information Developer with a strong background in authoring software product documentation for end-users. The ideal candidate will have extensive experience in developing high-quality documentation and leading a team of technical writers. Knowledge in developing marketing content such as white papers, brochures, newsletters, and demo scripts is an added advantage

Primary Responsibilities

• Lead and Mentor: Guide and mentor a team of technical writers, ensuring the delivery of high-quality documentation.
• Content Development: Analyze, develop, and deliver content for context-sensitive online help systems, user guides, and technical manuals using MSTP.
• Collaboration: Work closely with subject matter experts to determine necessary content updates and obtain collaborative approval of all new and revised content.
• Strategy and Design: Provide expertise for product documentation projects and assist in documentation design and delivery strategies for new product offerings.
• Quality Assurance: Ensure all documentation meets industry standards, regulatory requirements, and organizational quality guidelines.
• Cross-Functional Coordination: Collaborate with editors, other writers, instructional designers, and reviewers to refine content.
• Innovation: Drive innovation in documentation practices and tools to enhance the user experience.
• Innovative Content Development with AI - Utilize AI tools to automate content generation, improve consistency, and accelerate documentation workflows.  Explore AI-driven solutions for creating interactive help systems, chat-based user assistance, and predictive content recommendations.

Required Skills and Experience

• Experience: 8+ years of experience in writing, editing, and developing documentation.
• Technical Writing Expertise: Sound knowledge of technical writing principles, standards, and methods.
• Communication Skills: Excellent editing, writing, and verbal communication skills.
• Attention to Detail: Good eye for detail, design, and typography, and strong visualization skills.
• Project Management: Proven ability to manage multiple projects and meet aggressive deadlines.
• Team Leadership: Demonstrated ability to lead and mentor a team effectively.
• Collaboration: Proven ability to work well independently and as part of a team.
• Hands-on experience with AI-powered documentation tools (e.g., natural language generation platforms, intelligent search systems).
• Familiarity with machine learning concepts for content personalization

Preferred Qualifications:

• Educational Background: Bachelor’s degree in English, Communications, Computer Science, or a related field.
• Additional Skills: Experience with content management systems, version control systems, and documentation tools.

About Aurigo

Aurigo is revolutionizing how the world plans, builds, and manages infrastructure projects with Masterworks, our industry-leading enterprise SaaS platform. Trusted by over 300 customers managing $300 billion in capital programs, Masterworks is setting new standards for project delivery and asset management. Recognized as one of the Top 25 AI Companies of 2024 and a Great Place to Work for three consecutive years, we are leveraging artificial intelligence to create a smarter, more connected future for customers in transportation, water and utilities, healthcare, higher education, and the government, with over 40,000 projects across North America. 

At Aurigo, we don’t just develop software—we shape the future. If you’re excited to join a fast-growing company and collaborate with some of the brightest minds in the industry to solve real-world challenges, let’s connect. 

Competencies