About Aurigo
Aurigo is an American technology company founded in 2003 with a mission to help public sector agencies and facility owners plan, deliver, and maintain their capital projects and assets safely and efficiently. With more than $300 billion of capital programs under management, Aurigo's award-winning software solutions are trusted by over 300 customers in transportation, water and utilities, healthcare, higher education, and government on over 40,000 projects across North America. We are a privately held corporation headquartered in Austin, Texas, USA, with software development and support centers in Canada and India. We are proud to be Great Place to Work Certified three times in a row and recently recognized as one of the Top 25 AI Companies of 2024.
If you are ready to work for a fast-paced software company growing exponentially and interact with some of the brightest minds in the industry to solve real problems, let's chat.
Description:
Leadership & Management:
o Lead and mentor a high-performing engineering team, fostering a culture of innovation, collaboration, and continuous improvement.
o Oversee the entire lifecycle of product customization and configuration to ensure alignment with customer specifications and business objectives.
o Manage and optimize the sustenance engineering processes to maintain the product's reliability and performance.
Product Development & Customization:
o Collaborate with cross-functional teams, including Product Management, Sales, and Customer Support, to understand customer needs and translate them into technical requirements.
o Drive the design, development, and deployment of customized solutions, ensuring they are scalable, maintainable, and aligned with best practices.
o Ensure timely and high-quality delivery of custom configurations and enhancements to the flagship product.
Sustenance Engineering:
o Oversee the identification, analysis, and resolution of product issues to maintain optimal performance and customer satisfaction.
o Implement robust processes for monitoring, diagnosing, and fixing product defects and performance issues.
o Ensure the team is equipped to provide ongoing support and maintenance for deployed solutions.
Customer Satisfaction & SLA Compliance:
o Ensure all customer interactions and solutions meet or exceed customer expectations, driving high levels of customer satisfaction.
o Develop and maintain processes to ensure compliance with Service Level Agreements (SLAs), including timely resolution of issues and communication with customers.
o Monitor customer feedback and metrics to identify areas for improvement and drive initiatives to enhance the customer experience.
Strategic Planning & Execution:
o Develop and execute a strategic roadmap for solutions development and sustenance engineering that aligns with the company’s vision and goals.
o Continuously assess and improve engineering processes, tools, and methodologies to enhance productivity and product quality.
o Stay updated with industry trends and emerging technologies to drive innovation and maintain competitive advantage.
Requirements:
• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.
• 10+ years of exp
• Proven experience in leading engineering teams in the development and delivery of large-scale enterprise SaaS applications.
• Strong background in software development, with hands-on experience in configuring and customizing complex software solutions.
• Excellent problem-solving skills and a track record of successfully managing product sustenance engineering.
• Exceptional communication and leadership skills, with the ability to work effectively with cross-functional teams and stakeholders.
• Deep understanding of software development methodologies, tools, and best practices.
• Experience with agile development processes and tools.
