Administrator I - Enterprise IT

About Aurigo

We are America’s leading enterprise SaaS provider helping public sector agencies plan and deliver over $450 billion worth capital infrastructure projects and realize up to 5% in savings.  Aurigo performs the entire configuration, implementation and delivery of its enterprise software solutions. These are multimillion-dollar projects typically spanning 6 months to two years.  Our customers include State agencies, Airports, large cities and counties, and major transit authorities who spend anywhere from $15K ARR to $3M ARR on our software subscription plans.

Description:

• 3+ years of experience with windows desktop and servers support.
• Installing, Configuring Windows 10 as clients.
• Manage employee onboarding & offboarding activities.
• Review and analyze IT support tickets, respond to the tickets appropriately in a timely manner.
• Install, configure, and maintain the regular updates of Windows and Antivirus.
• Installation & troubleshooting of Local and Network printer.
• Diagnoses and troubleshoots problems encountered with Desktop/Laptop hardware, software and peripherals.
• Good knowledge on configuring and fix the issues related to O365 Apps and Outlook.
• Knowledge on installing and configuring Windows server.
• Knowledge on installing and configuring Windows features and other software like MS SQL, MS Project, Adobe Reader, Visual Studio Etc.
• Basic Knowledge on Windows Active directory environment.
• Basic knowledge on Azure AD and O365 administration.
• Manages inventory of IT related devices and Software in the company asset inventory.
• Basic Knowledge of LAN, WAN, Routers, Network Switch & Cabling (including understanding of Ethernet, DNS, DHCP, TCP/IP routing)
• Require to work with multiple vendors to resolve any hardware related issues.
• Ability to provide technical support through phone & web based remote tools.

Requirements:

• 3+ years of experience as a Desktop support engineer or similar role.
• Bachelor’s degree in engineering or related fields.
• Solutions Associate/Solutions Expert Certification in Microsoft is preferred.
• Preferable worked in an enterprise IT environment.
• Basic Knowledge on Windows AD, Azure AD, O365 administration
• PowerShell scripting knowledge is a plus.
• Must have good interpersonal and communication skills.
• Excellent problem-solving skills, with a demonstrated ability to identify and solve problems.

Competencies